Education
Services tailored to education institutes
Schools and universities manage sensitive data, including student records, financial information, and research data. This makes them attractive targets for cybercriminals.
Solution:
We implement robust cybersecurity measures, including firewalls, endpoint detection, intrusion prevention systems, and multi-factor authentication (MFA). They also conduct regular vulnerability assessments and employee training to prevent breaches. Compliance with data privacy regulations like FERPA (Family Educational Rights and Privacy Act) is ensured through proactive monitoring and secure data storage solutions.
The shift to online and hybrid learning models has increased the demand for reliable IT infrastructure and seamless digital tools.
Solution:
We deploy and manage cloud-based learning management systems (LMS) such as Canvas, Moodle, or Google Classroom, ensuring scalability and availability. They provide secure access to digital tools for students and teachers, enable virtual classrooms with video conferencing platforms like Zoom or Microsoft Teams, and implement content delivery networks (CDNs) to optimize performance.
Educational institutions often operate with constrained budgets, making it difficult to invest in modern IT infrastructure.
Solution:
We offer cost-effective, subscription-based IT solutions, allowing institutions to pay only for what they need. By leveraging grants, nonprofit pricing programs (e.g., Microsoft or Google for Education), and cloud services, MSPs help schools stretch their budgets while accessing state-of-the-art technology.
As student populations grow, IT systems must scale to accommodate increased users, data, and devices.
Solution:
We design scalable IT infrastructures using cloud solutions and virtualization. This allows schools to add resources on demand without significant upfront costs. Wireless networking solutions, like managed Wi-Fi, ensure seamless connectivity across campuses.
Educational staff often lack the technical expertise to troubleshoot IT issues, leading to disruptions in teaching and administration.
Solution:
We provide 24/7 helpdesk support and proactive monitoring to resolve issues before they impact users. On-demand technical support ensures that educators and staff can focus on their core responsibilities without worrying about IT problems.
With the widespread use of devices like laptops, tablets, and smartboards, managing and securing these tools can be a challenge for IT teams.
Solution:
We implement device management solutions, such as Mobile Device Management (MDM), to oversee and secure all devices used in the institution. They ensure that devices are updated with the latest software and security patches and assist in troubleshooting and replacement when needed.
Educators, administrators, students, and parents require seamless communication tools to stay connected and informed.
Solution:
We deploy and manage communication platforms like Microsoft 365, Google Workspace for Education, or Slack. These tools enable real-time collaboration, streamline email and messaging, and integrate seamlessly with other educational tools.
Natural disasters, cyberattacks, or hardware failures can disrupt operations and lead to the loss of critical data, such as grades, assignments, and financial records.
Solution:
We design comprehensive backup and disaster recovery plans, including automated cloud backups and rapid recovery systems. Regular testing ensures that the institution can quickly restore operations in case of an emergency.
Schools are increasingly adopting STEM programs and digital literacy initiatives, which require advanced IT systems and software.
Solution:
We provide the necessary hardware, software, and support for STEM education, including coding platforms, simulation tools, and robotics kits. They also help integrate these tools into the curriculum, ensuring teachers can effectively use them in the classroom.
Discover the Story: A Success Story of Proactive Management and Resilience
The Issue: Limitation
An independent school faced a critical challenge when their core network switch failed, causing a complete outage. This left them without access to internal servers, hosted applications, or the internet—paralyzing classrooms and halting essential administrative operations, including communication.
With a small IT team and no recovery plan in place, they urgently needed help from a trusted IT partner to resolve the crisis and establish a more resilient system.
The Solution: Partnering with a MSP
The institution contacted an MSP for immediate assistance. Their experienced team quickly mobilized, dispatching a technician to restore essential services and bring the network back online.
However, the outage had reverted their servers to factory settings, erasing prior configurations. Over the next few days, the team worked diligently to rebuild the servers, minimizing downtime and restoring operations.
Recognizing the need for a more robust solution, they proposed several critical improvements to prevent future disruptions. They Implemented a hybrid solution combining on-premise and cloud-based servers, enabling centralized data management and greater operational efficiency. They designed and installed a comprehensive backup system to ensure quick recovery in the event of future outages. Developed a detailed roadmap for ongoing IT operations, including best-practice documentation to empower the internal team.
These enhancements not only addressed the immediate crisis but also laid the foundation for long-term stability and proactive IT management.
Results: Preparedness and Strategic Growth
This experience underscored the importance of being prepared for unexpected disruptions. While this outage was caused by hardware failure, the increasing prevalence of cyber threats highlights the need for robust security, backup, and disaster recovery measures.
Thanks to the solutions the MSP implemented, the school is now better equipped to handle potential outages and cyber threats. Their new backup and recovery system, coupled with a documented business continuity plan, ensures they can recover quickly and efficiently from future incidents.
Impressed by their expertise and results, the school chose to retain their services to augment their IT staff.
This case demonstrates how proactive IT management can transform challenges into opportunities for growth and resilience.
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