Terms & Conditions

Last Updated: 12/12/2024

These Terms & Conditions (“Terms”) govern the services provided by Opsworkx LLC (“we,” “us,” “our”) to our clients (“you,” “your”). By engaging our services, you agree to comply with these Terms. If you do not agree, please refrain from using our services.

1. Scope of Services

Opsworkx LLC provides managed IT services, including but not limited to IT support, cloud solutions, cybersecurity, network management, backup and disaster recovery, and IT consulting. Specific services will be outlined in the Service Level Agreement (SLA) or proposal provided to you.

2. Service Level Agreement (SLA)

The SLA defines service deliverables, response times, and availability. The SLA is an integral part of these Terms. Any modifications or additional services not covered by the SLA will be subject to additional charges.

3. Client Responsibilities

To ensure the successful delivery of services, you agree to:

  • Provide accurate and complete information about your IT infrastructure.
  • Grant Opsworkx LLC access to your systems as necessary to perform the services.
  • Maintain compliance with applicable laws and regulations.
  • Use our services in accordance with the terms set forth in this agreement and applicable policies.

4. Fees and Payment Terms

  • Fees for services are outlined in your SLA, proposal, or service agreement.
  • Payment is due within 30 days of the invoice date unless otherwise specified.
  • Late payments may incur penalties, including interest at the rate of 10% per month and/or suspension of services until payment is received.
  • You are responsible for applicable taxes unless a valid tax-exemption certificate is provided.

5. Term and Termination

  • The term of the agreement is specified in the SLA or service agreement.
  • Either party may terminate the agreement with 30 days written notice.
  • Opsworkx LLC may terminate or suspend services immediately for non-payment, breach of terms, or if we reasonably believe continued service would violate laws or regulations.
  • Upon termination, all outstanding payments become due, and we will return or destroy your data per your instructions.

6. Confidentiality

Both parties agree to keep confidential information shared during the course of services secure and not disclose it to third parties without prior written consent, except as required by law.

7. Data Ownership and Protection

  • All client data remains your property.
  • Opsworkx LLC implements best practices for data security but cannot guarantee 100% protection against all cyber threats.
  • You agree to maintain backups of critical data unless Opsworkx LLC is contracted to provide backup services.

8. Limitation of Liability

  • Opsworkx LLC is not liable for indirect, incidental, special, or consequential damages, including loss of revenue or data.
  • Our total liability for any claims related to this agreement is limited to the fees paid for the specific services giving rise to the claim.

9. Force Majeure

Opsworkx LLC will not be held liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including natural disasters, cyberattacks, labor strikes, or governmental actions.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Virginia, without regard to its conflict of laws principles.

11. Amendments

Opsworkx LLC reserves the right to update or modify these Terms. You will be notified of changes, and continued use of our services constitutes acceptance of the revised Terms.

12. Contact Information

For any questions or concerns about these Terms, you can reach us at:
Opsworkx LLC
Email: support@opsworkx.com
Phone: [Insert phone number]
Address: [Insert company address]

By using Opsworkx LLC’s services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Get In Touch