Real Estate
Discover the Story : Empowering Growth with Proactive IT Support
MSPs: Securing Your Network, Empowering Your Success.
A Real Estate Group with a large number of employees, faced IT challenges as their business grew. After a network disruption caused by a broadcast storm, their Vice President reached out to a MSP for immediate support, who restored operations in just 45 minutes, saving valuable time and revenue. Recognizing the need for more proactive IT management, this Real Estate Company partnered with a MSP to handle critical infrastructure tasks like network monitoring, software updates, and data backup, while their internal team focused on day-to-day support.
The Issue: Reaction
A Real Estate Group which is a growing organization with a large number of employees, was struggling to keep up with their expanding IT needs. “We want to give our team the tools they need to succeed and stay ahead in IT,” said their Vice President. Recognizing they couldn’t manage it alone, they sought IT support. However, during the search, five of their offices experienced a broadcast storm that took down their main server and disrupted the network. After an initial call for assistance with a 4-5 hour wait time, their VP reached out to a MSP, who resolved the issue in just 45 minutes, preventing significant downtime and financial loss.
The Solution: Partnering with a MSP
To address ongoing IT challenges, this group partnered with the MSP as the IT service provider for them. While the internal IT team was effective in day-to-day troubleshooting and help desk support, they struggled with larger infrastructure management needs, including network monitoring, software updates, data backup, and cybersecurity. The MSP took on these critical tasks, allowing the internal team to focus on their core responsibilities while ensuring a more secure and efficient IT environment.
Results: Proactive
With the MSP’s support, this group was able to shift from a reactive to a proactive IT strategy. “Our internal team has embraced their services. They even helped us find the right candidate for a new internal IT role. This partnership has allowed the Real Estate Firm to grow with confidence, knowing they have a reliable IT team in place to support their expanding business.
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