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What’s getting in the way?

Select everything that sounds familiar. You don’t need to know the technical cause.

1What’s happening
2A little context
3Useful next steps

What sounds familiar?

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What is happening? Select all that applyNew hires need laptops, accounts, or access.Or someone is leaving or changing roles.Sign-ins, email, or shared files keep interrupting work.People are getting stuck or cannot find what they need.Staff are waiting for IT help—or asking our office manager.It is unclear who handles requests or what happens next.We’re unsure who has access or whether backups are covered.Permissions, security responsibilities, or recovery need a clearer picture.We’re moving email/files or changing our workspace setup.A Microsoft 365, Google Workspace, or device setup project.Software keeps renewing and we don’t know what to keep.Tools, subscriptions, ownership, or costs are scattered.Something else—or I’m not sure how to describe it.You can use your own words, or skip the details for now.

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What’s getting in the way?

What sounds familiar?

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